Shipping & Delivery
SHIPPING FEE
- We offer FREE SHIPPING to the North America, parts of Central & South America, Europe, Russia, parts of Asia, Australia, New Zealand. For other countries/regions, welcome to check or ask before ordering.
SHIPPING ADDRESS
- Please make sure you provide a valid shipping address.
- Russian customers please provide your full name as required by your local post office
DELIVERY TIME
- Our average shipping time is between 2-4 weeks with ePacket service or equivalent. In many cases shipping may take shorter time. We ship to worldwide thus delivery times may vary.
- Order processing time is 2-4 working days, excluding Sundays and holidays.
Destination
|
Estimated Time
|
USA | 12-20 days |
Canada | 16-26 days |
UK | 20-40 days |
Mexico | 20-40 days |
Europe | 20-40 days |
Russia | 23-32 days |
Australia | 15-25 days |
New Zealand | 15-25 days |
South America | 40-50 days |
Southeast Asia | 20-40 days |
Middle Asia & Middle East | 30-50 days |
Rest of World | 20-50 days |
PACKAGING
- We offer simple and protective packaging unless otherwise specified.
ORDER TRACKING
- You can track the status of your order in real time by entering your order information on the Track Order page.
- After an order has been placed, we will confirm via email and ship your items as soon as possible.
MULTIPLE ITEMS ORDERED
- Since we have several warehouses worldwide, not all items are stored in one place. When you order multiple items at a time, they may be shipped out separately. So rest assured if all items from your order do not arrive at once. The rest of your order is on its way.
IMPORT FEES
- Items in your order may be subject to taxes, customs, duties and fees levied by the destination country. The recipient of the shipment is responsible for all import fees.
REFUND & RETURNS
- It's our great pleasure to make you feel happy and satisfied. We specially offer 60-Day Money Back Guarantee for defective / damaged items. If you have any enquiry, please contact us at TheButterflyBay@gmail.com .
- Merchandise must not be worn, altered, or washed, and must be in its original packaging.
- Original shipping charges (if any) are not refundable.
- Return shipping fees are to be borne by TheButterflyBay.com for defective or damaged merchandise.
- In cases of refund, it will be processed in the original form of payment upon receiving the return package.
GOT PROBLEM?
- Please contact us at TheButterflyBay@gmail.com and we will work to correct the situation as soon as possible.