Shipping & Delivery
- We offer FREE SHIPPING to the North America, parts of Central & South America, Europe, Russia, parts of Asia, Australia, New Zealand. For other countries/regions, welcome to check or ask before ordering.
- Please make sure you provide a valid shipping address.
- Russian customers please provide your full name as required by your local post office
- Our average shipping time is between 2-4 weeks with ePacket service or equivalent. In many cases shipping may take shorter time. We ship to worldwide thus delivery times may vary.
- Order processing time is 2-4 working days, excluding Sundays and holidays.
|Middle Asia & Middle East
|Rest of World
- We offer simple and protective packaging unless otherwise specified.
- You can track the status of your order in real time by entering your order information on the Track Order page.
- After an order has been placed, we will confirm via email and ship your items as soon as possible.
MULTIPLE ITEMS ORDERED
- Since we have several warehouses worldwide, not all items are stored in one place. When you order multiple items at a time, they may be shipped out separately. So rest assured if all items from your order do not arrive at once. The rest of your order is on its way.
- Items in your order may be subject to taxes, customs, duties and fees levied by the destination country. The recipient of the shipment is responsible for all import fees.
REFUND & RETURNS
- It's our great pleasure to make you feel happy and satisfied. We specially offer 60-Day Money Back Guarantee for defective / damaged items. If you have any enquiry, please contact us at TheButterflyBay@gmail.com .
- Merchandise must not be worn, altered, or washed, and must be in its original packaging.
- Original shipping charges (if any) are not refundable.
- Return shipping fees are to be borne by TheButterflyBay.com for defective or damaged merchandise.
- In cases of refund, it will be processed in the original form of payment upon receiving the return package.
- Please contact us at TheButterflyBay@gmail.com and we will work to correct the situation as soon as possible.